Archive for March, 2006

Customer Service: Why We Are Not Getting Enough of It 5 March 2006

Summary: Americans generally receive the customer service they demand and pay for, but not as much as they really want. Commoditization of goods and services drives company management to cut costs, and consumers are hard-pressed to reward those that provide premium service.Continue Reading →

Global Thoughts — 5 March 2006

Helping Ivan read the newspaper preparing Global Thoughts

A few weeks ago we took Elizabeth out for the first time, now that she’s had her shots. Luckily we were at a children’s department store when we realized that we had to buy her a complete change of clothing.… Continue Reading →

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